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Question:
How do I get public information? How long will it take?
Answer:
Request
Public information requests must be in writing. This benefits and protects you, as the requestor. An online form is available for your convenience through our customer portal by selecting "Submit Records Request", but any written request will be accepted.
You may submit an online request through this website.
You may fax a request to 806-775-2051.
You may deliver a request in person to the City Manager's Office located at 1314 Avenue K, 11th Floor, Lubbock, TX 79401.
You may mail a request to the City of Lubbock Attn: Open Records Officer P.O. Box 2000, Lubbock, TX 79457.
You may email a request to
orr@mylubbock.us
.
Please include enough description and detail about the information requested to enable the City to accurately identify and locate the information requested. If necessary, please cooperate with the City's reasonable efforts to clarify the type or amount of information requested.
Response
All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information.
Requests are answered by City staff as soon as practicable, in the order received, along with other work in progress.
Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or the information for which an exception to disclosure has not been sought. "Promptly" generally means within 10 business days of the receipt of the request.
Within that time one of these actions will occur:
(a) the information will be made available to you;
(b) staff may contact you to seek clarification of your request or to assist you in narrowing an overly broad request;
(c) the information may be withheld based on prior legal precedent which will be stated;
(d) staff will call to make an appointment for you to see or receive information that is in deep storage or not otherwise readily available; or,
(e) a letter will be sent to the Texas Attorney General asking for a ruling on whether the information you requested is public information.
A. Information to be released
You may review it promptly, and if it cannot be produced within 10 working days, the public information officer will notify you in writing of the reasonable date and time when it will be available.
Please keep all appointments to inspect records and pick up copies. Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.
B. Information that may be withheld due to an exception
If a governmental body determines the requested information is not subject to a previous determination or a statute that allows the information to be withheld without requesting a ruling, by the 10th business day after a governmental body receives your written request, a governmental body must:
request an Attorney General Letter Decision and state which exceptions apply;
notify the requestor of the referral to the Attorney General; and
notify third parties if the request involves their proprietary information.
Failure to request an Attorney General Letter Decision and notify the requestor within 10 business days will result in a presumption that the information is open unless there is a compelling reason to withhold it.
Requestors may send a letter to the Attorney General arguing for release, and may review arguments made by the governmental body. If the arguments disclose the requested information, the requestor may obtain a redacted copy.
The Attorney General must issue a decision no later than the 45th working day from the day the attorney general received the request for a decision. The attorney general may request an additional 10 working day extension.
Governmental bodies may not ask the Attorney General to "reconsider" a decision.
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